--- title: "Privacy" canonical: "https://help.rentiva.app/page/2513/" format: markdown --- --- # **Privacy Policy** --- # **Privacy Policy** Last Updated: February 6, 2024 Rentiva exists to help build connections between people and make the world more open and inclusive. In short—to build a world where anyone can belong anywhere. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy. **1\. PERSONAL INFORMATION WE COLLECT.** **1.1 Information Needed to Use the Rentiva Platform.** We collect personal information about you when you use the Rentiva Platform. Without it, we may not be able to provide all services requested. This information includes: **1.1.1 Contact, Account, and Profile Information.** Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use. **1.1.2 Payment Information.** Such as payment account or bank account information. **1.2 Information You Choose to Give Us.** You can choose to provide us with additional personal information, including: **1.2.1 Additional Profile Information.** Such as gender, preferred language(s), city, and personal description. **1.2.2 Information About Others.** Such as a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Rentiva for the purposes described in this Privacy Policy and you have shared the Rentiva Privacy Policy with them. **1.2.3 Other Information.** Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Rentiva Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. **1.3 Information Automatically Collected by Using the Rentiva Platform and Our Payment Services.** When you use the Rentiva Platform and Payment Services, we automatically collect certain information. This information may include: **1.3.1 Geolocation Information.** Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions. **1.3.2 Usage Information.** Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the Rentiva Platform, and other actions on the Rentiva Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created an Rentiva account or logged in. **1.3.3 Device Information.** Such as IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an Rentiva account or logged in. **1.3.4 Cookies and Similar Technologies As Described in Our** [**Cookie Policy**](https://help.rentiva.app/page/1687)**.** **1.3.5 Payment Transaction Information.** Such as payment instrument used, date and time, payment amount, PayPal email address, IBAN information, your address, and other related transaction details. **1.4 Information We Collect from Third Parties.** We may collect personal information from other sources, such as: **1.4.1 Third-Party Applications.** If you choose to link, connect, or login to the Rentiva Platform with a third-party service, such as Google, Facebook, and WeChat, you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. If you choose to connect an access control system to your Rentiva account, we may collect information about the devices, such as log or event information and device information. **1.4.2 Referrals and Co-Travelers.** If you are invited to the Rentiva Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you. **1.4.3 Complainants.** If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint. **1.4.4 Financial Institutions.** If you elect to pay with funds from your bank account, we may receive certain information from your financial institution, such as bank account details and account balance. **2\. HOW WE USE INFORMATION WE COLLECT.** We use personal information as outlined in this Privacy Policy. **2.1 Provide, Improve, and Develop the Rentiva Platform.** We may process this information to: - enable you to access the Rentiva Platform and make and receive payments, - enable you to communicate with others, - process your request, - perform analytics, debug, and conduct research, - develop and improve our products and services, - provide customer service training, - send you messages, updates, security alerts, and account notifications, - process, handle, or assess insurance claims or similar claims, - determine your country of residence based on automated review of your account information and your interactions with the Rentiva Platform, - personalize and customize your experience based on your interactions with the Rentiva Platform, your search and booking history, your profile information and preferences, and other content you submit, and - enable your use of our products and accommodation services. **2.2 Safeguard the Rentiva Platform and Community.** We may process this information to: - study and combat discrimination consistent with our [Nondiscrimination Policy](https://help.rentiva.app/page/1432), - detect, prevent, assess, and address fraud and security risks, - verify or authenticate information provided by you, including identity information, as described in Information Needed to Use the Rentiva Platform, - conduct checks against databases and other information sources, including background checks, - comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public, - resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests, - enforce our agreements with third parties, - determine eligibility for certain types of bookings, - comply with law, respond to legal requests, prevent harm, and protect our rights (see Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights), - enforce our [Terms](https://help.rentiva.app/page/2971) and other policies, such as our [Nondiscrimination Policy](https://help.rentiva.app/page/1432), and - assess or evaluate your interactions with the Rentiva Platform and information obtained from third parties. In certain cases, automated processes, which analyze your account and activities on the Rentiva platform as well as information in relation to activities on and off the Rentiva platform that can be associated with you, could restrict or suspend your access to the Rentiva Platform if such processes detect activity that may pose a safety or other risk to Rentiva, our community, or third parties. **2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.** We may process this information to: - send you promotional and marketing messages, and other information, - show, personalize, measure, and improve our advertising on advertising platforms, - administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Rentiva or its third-party partners, - analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and - invite you to events and relevant opportunities. **2.4 Analyze and Share Your Communications.** We may review, scan, or analyze your communications on the Rentiva Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our [Terms of Service](https://help.rentiva.app/page/2971), and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites and, subject to applicable law, we scan and analyze all images uploaded by users to the Rentiva platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities – such as evidence of child exploitation – for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing and Disclosure” section. **2.5 Provide Payment Services.** Personal information is used to enable, or authorize third parties to use, Payment Services, such as to: - detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments, - comply with legal and compliance obligations, such as anti-money laundering regulations and sanctions enforcement, - enforce the Payment Terms and other payment policies, and - provide and improve Payment Services. **3\. PROCESSING OF PAYMENTS INFORMATION.** **3.1 Information Necessary For Use of Payment Services.** Our payment service provider needs to collect the following information necessary for the performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services. **3.1.1 Payment Information.** When you use the Payment Services, our payment service provider requires certain financial information (such as your bank account or credit card information) in order to process payments and comply with applicable law. **3.1.2 Identity Verification and Other Information.** Our payment service provider may require identity verification information (such as images of your government issued ID document(s), passport, national ID card, tax ID, or driving license) or other authentication information (such as your date of birth, address, email address, or phone number) and other information in order to verify your identity, provide Payment Services to you, and comply with applicable law. **3.2 How the Payments Controller Uses Personal Information Collected.** We may use personal information as a part of Payment Services to: - enable or authorise third parties to use the Payment Services, - detect and prevent money laundering, fraud, abuse, and security incidents, - conduct security investigations and risk assessments, - comply with legal obligations (such as anti-money laundering regulations), - enforce the Payment Terms and other payment policies, - with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences - provide and improve the Payment Services. **4\. SHARING AND DISCLOSURE.** **4.1 Sharing With Your Consent or at Your Direction.** Where you provide consent or direct us to share your information, we share your information as described at the time of consent or choice, such as when authorizing a third-party application or website to access your Rentiva account, participating in promotional activities by Rentiva partners or third parties. **4.2 Who We Share With.** We may share your information with: **4.2.1 Other Members.** To help facilitate bookings or other interactions between Members (who may be located in, or use service providers located in, jurisdictions with varying levels of data protection), we may share information in certain situations, as described in [Sharing and disclosing information with other Members](https://help.rentiva.app/page/1987). **4.2.2 Members’ Service Providers.** Hosts may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Hosts may use features on the Rentiva Platform to share information about the Guest with such third-party service providers. Other Members may use services other than Rentiva to process your data, including email or reservation management software. Such services are outside of Rentiva’s control and will be subject to applicable law. **4.2.3 Building Management.** We may share personal information of Hosts and Guests with the owner(s) of an Accommodation, a homeowners’ association, and/or their agent, such as a building operator or property management company (“Building Management”), including booking information and information related to compliance with applicable laws, in order to facilitate programs with Building Management. Guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives and/or the listing is located to facilitate hosting services, compliance with applicable laws, security, billing, and other services. **4.3 Why We May Share Your Information.** We may share your information in order to: **4.3.1 Build Your Public Profile.** Information you share publicly on the Rentiva Platform may be indexed through third-party search engines. In some cases, you may opt-out of this sharing in your account settings. We may make certain information publicly visible to others, such as: - your profile and account information and information derived from them, - listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information, and additional information you choose to share, - reviews, ratings, and other public feedback, and - content in a community or discussion forum, blog, or social media post, and content you make available to the public, including Listing details on third-party sites, platforms, and apps. **5\. THIRD-PARTY PARTNERS AND INTEGRATIONS.** **5.1 Linking Third-Party Services.** You can link your Rentiva account with certain third-party services, such as social networks. When you direct the data sharing by creating this link: - some of the information provided to us from linking accounts may be published on your public profile, - information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes, - we share information about your reservation with third-party travel partners and reward programs, and - publication and display of information that you provide to the Rentiva Platform through this linkage is subject to your settings and authorizations on the Rentiva Platform and the third-party service. **5.2 Third-Party Service Terms.** Parts of Rentiva may link to third-party services. Rentiva does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including [Google Maps/Earth Additional Terms of Use](https://www.google.com/intl/en_us/help/terms_maps.html), [Google Privacy Policy](https://www.google.com/privacy.html) (see [here](https://policies.google.com/technologies/partner-sites) for more information on how Google uses information), [Paypal Privacy Statement](https://www.paypal.com/us/webapps/mpp/ua/privacy-full), [](https://www.klarna.com/us/privacy/)and [Worldline Privacy Policy](https://worldline.com/en/compliancy/privacy.html). **6\. PROCESSING OF INFORMATION RELATED TO THE EU DIGITAL SERVICES ACT.** **6.1 Information Necessary for EU Digital Services Act Compliance.** In addition to the information we collect about you as described in the Privacy Policy, we may collect the following information necessary to comply with the EU Digital Services Act: **6.1.1 Information Needed to Use the Rentiva Platform.** If you are acting for purposes relating to your trade, business, craft or profession and are offering your services to consumers located in the European Union, Rentiva may collect the following additional information to enable you to conduct business on the Rentiva Platform. Without it, you will not be able to use the Rentiva Platform. **6.1.1(i) Trade Register Information.** Where you are registered in a trade register or similar public register, the trade register in which you are registered and your registration number, or equivalent means of identification in that register; **6.1.1(ii) Self-Declaration Information.** A self-declaration in which you commit to only offer services that comply with the applicable rules of EU law. **6.1.2 Information you Choose to Give Us.** Information you choose to provide us may also include other information, such as when you notify us about content or any other information you consider to be illegal or criminal, lodge a complaint in relation to a decision that content is illegal or incompatible with our Terms and other policies. **6.1.3 Personal Information We Collect from Third Parties.** To the extent permitted by applicable law, we may receive information about you, such as information to help detect illegal content or content incompatible with our Terms and other policies from (i) third-party service providers and/or partners, or (ii) Members and any other individuals, entities, authorities, and/or other third parties alleging the information in question to be illegal content or content incompatible with our Terms and other policies and combine it with information we have about you. **6.2 How Rentiva Uses Personal Information Collected.** We will use and share your personal information for the purposes described in the Privacy Policy and in line with the legal bases set out in the following section of this Subpage. **7\. YOUR RIGHTS.** You benefit from rights pursuant to applicable law. While some of these rights apply generally, certain rights apply only in certain limited cases. We may ask you to verify your identity and request before taking further action on your request. **7.1 Access and Portability.** You have the right to request certain copies of your personal information held by us. In certain instances, you also have the right to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). **7.2 Rectification.** You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your Rentiva account). **7.3 Managing Your Information.** You can access and update some of your personal information through your Account settings. you are responsible for keeping your personal information up to date. **7.4 Access and Portability.** In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider, where technically feasible. **7.5 Erasure.** We generally retain your personal information for as long as is necessary for the performance of the contract between you and us, to comply with our legal obligations, and as permitted by applicable law. You have the right to ask us to delete your personal information, subject to certain limitations and restrictions. Please note that if you request the erasure of your personal information: - **7.5.1 Legitimate Business Interests.** We may retain personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Rentiva account for fraud or safety reasons, we may retain information from that Rentiva account to prevent that Member from opening a new Rentiva account in the future. - **7.5.2 Legal, Tax, Reporting, and Auditing Obligations.** We may retain and use your personal information to the extent necessary to comply with our legal, tax, reporting, and auditing obligations. - **7.5.3 Shared Information.** Information you have shared with others, such as Reviews and forum postings, may continue to be publicly visible on Rentiva, even after your Rentiva account is cancelled. - **7.5.4 Residual Copies.** Because we maintain Rentiva to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time. **7.6 Withdrawing Consent.** If we are processing your personal information based on your consent you can withdraw your consent at any time by changing your account settings or by sending a communication to Rentiva specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. **7.7 Restriction of Processing.** You have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information, (ii) the processing is unlawful and you oppose the erasure of your personal information, (iii) we no longer need your personal information for the purposes of the processing, but you require the personal information for the establishment, exercise, or defence of legal claims, or (iv) you have objected to the processing pursuant to Section 5.6 (below) and pending the verification whether the legitimate grounds of Rentiva override your own. **7.8 Objection to Processing.** You have the right to object to the processing of your personal information based on grounds specific to your situation if such processing is for direct marketing or is for a purpose based on a legitimate interest or public interest. If you object to processing based on legitimate or public interests, we will no longer process your personal information for these purposes unless we have compelling legitimate grounds for such processing or where the processing is otherwise required for the establishment, exercise, or defence of legal claims. Where your personal information is processed for direct marketing purposes, you may, at any time, ask Rentiva to cease processing your data for these direct marketing purposes by sending an e-mail to opt-out@rentiva.app. **7.9 Lodging Complaints.** You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section above or with your local supervisory authority or our lead supervisory authority, the Irish Data Protection Commission. **8\. SECURITY.** While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration. **9\. CHANGES TO THIS PRIVACY POLICY.** We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Rentiva Platform will be subject to the revised Privacy Policy. **10\. RETENTION.** We retain personal information for as long as needed or as permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include: - the length of time we have an ongoing relationship with you, whether you are a Guest or a Host, and provide Rentiva to you (for example, for as long as you have an account with us or keep using Rentiva), - whether there is a legal obligation to which we are subject (for example, certain laws, such as anti-money laundering requirements) require us to keep records of your transactions for a certain period of time before we can delete them); and/or - whether retention is advisable in light of our legal position or to protect the safety of individuals (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations). **11\. DEFINITIONS.** Undefined terms in this Privacy Policy have the same definition as in our [Terms of Service](https://help.rentiva.app/page/2971) (“Terms”).