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title: "Refund policy"
canonical: "https://help.rentiva.app/page/2135/"
format: markdown
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# **Refunds for cancellations**

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# **Refunds for cancellations**

You were all set to travel and now something’s come up. And please note that your refund is subject to the Host’s cancellation policy.

## **Refund conditions**

Please note that your refund is subject to the Host’s cancellation policy. Additionally, your refund amount may also be affected by:

-   **Cleaning fees:** Always refunded if you cancel before check-in.
    
-   **Rentiva service fees:** Service fees are refunded if you cancel during the free cancellation period for your reservation.
    

On-site property fees: If a hotel or other professional Host collects property fees on-site, any refund of those fees is at the discretion of the Host.